Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

You can raise your concerns with Solicitors Regulation Authority.

Unsolved issues

If, in the unusual event that we are unable to resolve the matter to your satisfaction and you are still unhappy, you are able to take the matter up with the Legal Ombudsman. Before accepting a claim the Legal Ombudsman will check that you have raised the issue with us first. Once this is verified then you can forward the claim onto the Legal Ombudsman.Contact details for the Legal Ombudsman are as follows:

Address: The Legal Ombudsman, PO BOX 6806, Wolverhampton, WV1 9WJ

Email: enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

You can obtain more information about complaints and what the Legal Ombudsman do, on the website at:  www.leglaombudsman.org.uk.

If you wish to involve the Legal Ombudsman, you should do so:

  • No later than six months after the date of our final response
  • No more than six years from the date of the act/omission
  • No more than three years from when you should reasonably have known there was cause for complaint.